FAQ

 

All Spas

What should I consider before buying a spa?

Budget is a good place to start. The following items need to be considered in your budget.

  1. Type of Spa
  2. Delivery
  3. Installation
  4. Permits*
  5. Pool Fencing*
  6. Landscaping*

*Not applicable to most indoor bathroom installations; check with your local building authority.

 

1 – Type of Spa

There are 3 types of spas with 5 installation methods.

  • Bathroom Spas – typically indoor spa baths
  • Outdoor *Spas – either In ground or portable spas
  • Larger Outdoor* Swim Spas /  Plunge Pools – either in ground or portable

*Outdoor models can be installed indoors, however adequate ventilation, drainage and non slip flooring will need to be incorporated within the indoor room.

 

Indoor Spa Bath

Island Grand Cayman
Outdoor Portable Spa

Smooth Edge Grande
Outdoor Inground Spa

Raptor
Outdoor Portable Swim Spa / Plunge Pool

Sabre
Outdoor Inground Swim Spa / Plunge Pool

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2 – Delivery

 

Delivery depends on the type of spa chosen and the access available at the delivery site.

Options include;

  • Spa Dolly™ Trailer
  • Crane Truck
  • Mobile Crane
  • Crawler Crane
  • Helicopter

 

 Spa Dolly Trailer
Small Truck Crane
DSC02963 Sabre Steel Frame - Alphington (2)
photo 1st Largest Truck Crane Plunket 31m at 450kg (4)

 

3 – Installation

 

Installation of a spa involves

  • Support of the spa.
  • Electrical connections of the equipment.
  • Gas connections are required only when a gas heater is supplied.

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Smooth_Edge_ShanePoulton
Inground Installation with Equipment Remote

Example of spa on steel frame and equipment
Freestanding Installation on Steel Frame

Spa Supported By Concrete Slab

Spa Supported by Decking

 

4 – Permits

 

To comply with pool fencing regulations and Australian Standards a permit must be obtained from either your local Council or you can appoint an independent building surveyor.

A building permit is written approval showing that your plans and specifications comply with building regulations, and allows building work such as the installation of a spa / swim spa to start.

 

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5 – Pool Fencing
Swimming pools and spas with a depth of more than 30cm (including inflatable or relocatable pools and spas) must have safety barriers that meet the Australian Standard. All pools and spas built since 2010 require a four-sided safety barrier or fence, with no direct access from the house to the pool or spa surround.

Details can be found on the Victorian Building Authority website.

 

Fencing Nevis_33_Sierra_C418180

 


6 – Landscaping 

 

Turn your backyard in to an amazing spa retreat with landscaping. Add a gazebo, decking, plants, paving, furniture, fire pits, external lighting etc.

 

Bimini_Eli Holliss_Doreen_C416083

Important questions to ask the spa retailer?

Choosing a spa can be a very daunting experience for a first time spa buyer.

Endless recommends that you do your research before you get yourself into hot water.

Make an ‘informed’ decision by asking the ‘right‘ questions.

Asking the questions below will ensure you buy the ‘best valued‘ spa for your needs.

 

Rudimentary Questions

  • What size options are available in spas?
  • What items come in the standard spa package?
  • What spa seating configuration options are available? 
  • How many people can a spa accommodate?
  • How many models do you have for me to choose from?
  • How many models are on display in your showroom?
  • Do you hold stock for immediate delivery?

 

Advanced Questions 

  • Does the spa meet Australian standards?
  • Do I buy a spa that is installed above ground or in-ground?
  • Why are your spas dearer / cheaper than other spa retailers?
  • Why don’t your offer the options available with other retailers?
  • What number of jets are best? Are all jets hydrotherapy jets?
  • Do I have to use chemicals in my spa? What choices do I have?
  • What appliances are there available to reduce chemical use ?
  • What heating system is available? Is it efficient?
  • What filtration system is available? is it energy efficient?
  • Should I buy an Australian made or an Imported spa? Why?

 

Peace of Mind Questions
  • Can I see / read your Customer Charter/ Promise?
  • What help do you provide after the sales has been made?
  • What help do you provide after the spa has been delivered?
  • Do you carry spare parts and are they available on line?
  • Can you show me your customers’ feedback?
  • Can I meet your dedicated customer service person?
  • What are your hours of operation?
  • What are your credentials? What are your experience and qualifications?
  • Have you won any Australian awards?

What do spas cost - value versus price?

What Do Spas Cost to Buy?

This question is very similar to the open ended question…

How long is a piece of string?

 

People think there is no answer to this question, but they are wrong.

  • A piece of string is twice as long as it is from one end to middle.
  • However long you cut it.

The problem is that you still do not know its real length.

 

It’s the same with a spa, once we know your needs…

 

  • What size of spa can you fit?
  • What type of spa do you want?
  • What spa features do you value?
  • What spa fittings do you value?
  • What equipment is required and valued?
  • What quality of the equipment and spa is valued?
  • What country of origin is important to you?

You will have your answer to your question; what does your spa cost?

 

Endless offers promotional pricing from time to time.

Expect to pay anywhere between..

 

From $1,000.00 – $4,500.00 for a Bathroom Spa

From $5,500.00 – $22,000.00 for an Outdoor Spa

From $15,000,00 – $35,000.00 for Swim Spas/Plunge Pools

 

 

What is more important to you, value or price?

 

Below are a few quotes relating to the differences between value and price…

 

  • When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the things it was bought to do
  • Value is more expensive than price
  • Money is all you can think about when all you have is a price
  • Price is what you pay, value is what you get
  • Good equipment isn’t cheap, and cheap equipment isn’t good

 

Why do people buy from Endless?

Endless Spas encourages feedback from our customers on a regular basis.

This feedback is collected at the Endless monthly, complimentary, in store, spa classes.

We asked our customers why they bought from us, rather than our competitors.

 

Three Main Reasons …

  • Trust
    • Experience
      • Knowledge, Competence, and Follow up
      • Predictability
    • Reputation
      • Quality
      • Reliability and Dependability
    • Family Business
      • Realistic
      • Fair
      • Accessibility
      • Easy to do Business With

Endless Spas is the only spa company to win the Victorian Spasa Award for Best Retailer  – now 15 consecutive years in a row.

 

  • Unique Products
    • Edgecap™ Technology (I want that look)
    • Salt Water Spas
    • Custom Built

 

  • Easy to Find a Model to Suit Ones Needs
    • Large show with a huge range on display
    • Head office conveniently located  in the South Eastern Suburbs of Melbourne with easy freeway access

 

Find out what our customers are saying about us. View our testimonials

 

What is the Endless sales process?

Complimentary Site Analysis ( if requested)

  • Site Access
  • Budget Considerations
  • Initial Written Quotation / Estimate
  • Advise on what to do next & who to contact before visiting our showroom

 

In Store Consultation by Appointment / Drop in

  • Customer needs discussed in detail
  • Site access confirmation
  • Demonstration and advise of offerings –  including all spa models  and equipment options
  • Written proposal based on showroom discussion and customer’s needs and selection
  • Contract information; what’s included and what’s not?

 

Sales Agreement

  • Agreement to enter into a contractual arrangement with 30% deposit.
  • Spa/Pool availability and proposed delivery date.
  • Key information regarding installation and delivery requirements provided and signed by customer.

 

Pre Delivery (Endless Responsibilities)

  • Email – Welcome letter and introduction to Endless ‘Predelivery’ Support – telephone support and email contact details
  • Email sent with installation requirements.*
  • Email sent with permit instructions.*
  • Courtesy call by Endless Support to see how you, the customer is progressing*
  • Email notification when spa /pool is due into stock.
  • Call for ‘delivery access’ details and ‘delivery date’ expectations.*
  • Email final payment due and delivery date proposed.
  • Email sent with operational and water quality manuals.*

 

Pre Delivery (Customer Responsibilities)

  • Read the Endless pre delivery emails
  • Apply for a building permit – either council or building surveyor*
  • Call for Endless Support if unsure of any  of your responsibilities
  • Confirm tradespeople /quotations for installation (if not already provided by for your sales person)*
  • Commence install requirements if applicable e.g concrete slabs;remove obstacles etc*
  • Send your electrician, the electrical requirements*
  • Send your tiler, the tiling instructions, if Edgecap is applicable.*
  • Confirm your ‘Delivery access’ details
  • Make final payments before dispatch as per your contract terms and conditions
  • Confirm availability for delivery of spa/pool
  • Book into complimentary ‘Water Quality Class’*

 

Post Delivery (Customer Responsibilities) 

  • Attend complimentary’water quality classes to ensure protection of your equipment*
  • Call for final inspection ( PERMIT) on pool fencing*.
  • No water should be added to spa / pool without compliant pool fencing being in place; Temporary fencing can be used for water initial fill of in-ground pool  / spas
  • Contact our customer service portal for any help; support.endless.com.au and submit a ticket on-line

 

*Typically not applicable for Bathroom Spas

 

What are the benefits of salt water spas?

Spas are one of the oldest forms of heat therapy and have been used for recreational and restorative purposes since the Roman Empire. While most people are familiar with spas using chlorinated or bath water, salt water spas have some unique and beneficial characteristics.

 

Natural Water Sanitation

Salt water has a natural sanitizing effect that fresh water does not.

The sanitizing effect of salt means that a salt water spa needs less chlorine for disinfection than fresh water … Less chlorine means fewer irritations to the skin and eyes. With fewer chemicals, a salt water spa also has a more natural smell.

 

Reduced Swelling

The combination of heat and salt water can be an effective way to treat swelling and oedema. The hot water opens pores, while the salty water draws fluid out of the skin. Salt water spas can be used to reduce painful swelling from overexertion and exercise.

 

Tension Relief

Salt water spas especially ones with whirlpool capabilities, can be used to release both physical and psychological tension. Hot water helps relieve muscle tightness, while the water jets can massage and further loosen muscles. While spas are often used by athletes for their restorative effect on muscles, everyone can use them for relaxation.

 

Healthy Skin

One of the disadvantages of heavily chlorinated fresh water is their drying effect on skin. Salt water, by contrast, has a softening effect on skin. Salt is a common ingredient in many skincare products.

 

Joint Pain Relief

According to the Arthritis Foundation, heat therapy methods like spas can be used to relieve joint pain. In addition to the pain relief from the heat, the water provides an almost weightless environment that relieves stress and pressure on joints.

 

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What are the benefits of spas?

We surveyed our customers to find out the benefits they received from using their spa. 

  • Recovered quickly from injuries
  • Able to find relief from stress
  • Able to sleep better at night
  • Able to relieve arthritic pain
  • Spent quality time with friends and family
  • Able to retreat to one’s own home or backyard, instead of travelling to a holiday destination
  • Able to lower blood sugar levels.
  • Able to improve their skin conditions

 

The Reasons Behind the Benefits They May Not Have Been Aware off…..

  • Stress Relief – There are physiological as well as psychological reasons that a spa so successfully relieves stress and helps you unwind during tense times. Hydrotherapy combined with heat therapy and the buoyancy of being submerged in water all work together to allow your body to release tension, stiff muscles to loosen, and blood to flow more freely
  • Arthritic Pain, Fibromyalgia –A trip to the masseuse is sometimes the only relief that sufferers of chronic arthritis and joint pain can find. Your spa is literally your own personal mechanical masseuse, at your beck and call whenever you need it. The added benefits of heat for better blood flow and buoyancy to relieve the strain of gravity on your frame make the spa an ideal treatment for both disorders.
  • Better Sleep –Heat brings down the body’s internal temperature, allowing for natural relaxation. Unlike the use of medications and prescription sleep aids, the circulation and warmth of a spa encourages the body to unwind and rest on its own, leading to a more restful sleep.
  • Type 2 Diabetes –A recent study in the New England Journal of Medicine shows that sufferers of Type 2 Diabetes can benefit from regular use of a spa. Most diabetics are unable to endure rigorous activity, and have difficulty with weight and circulation. The study revealed that sufferers experienced a significant decrease in blood sugar levels, and improved sleep after spending 30 minutes a day in a spa.
  • Lower Blood Sugar Levels – Dr Steve Faulkner of Loughborough University investigated whether there were any alternatives to exercise which could assist people in maintaining the condition. He found that a soak in the spa reduces peak blood sugar levels by 10 per cent more than an hour cycling, and increases energy expenditure levels by 80 per cent burning 126 calories per hour.
  • Recovered quickly from injuriesWhile you are in the hot tub treating your injury, gently extend and stretch the muscle in the warm water. Let the massaging jets act like your personal masseuse; massaging your injured muscles back to top shape. A spa is a known way to prevent muscle strains and sprains so you don’t get hurt in the future.

 

Inground

Will an in ground spa fit into me backyard?

Items that may prevent you from installing an in ground spa or plunge pool into your backyard.

1.Do you have enough access for this machinery to enter your backyard?

Each spa / pool in ground installation typically requires some form of excavation work to dig a hole for supporting the shell.

Machinery involved includes an excavator (digger) and a bobcat. The bobcat is used to load the excavated soil into a kerbside tip truck which transports the soil to the closest tip.

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Access can be provided through:

• Your garage – existing doorway or create one
• Neighbours property – removing the boundary fence
• The gap between a boundary fence and the side of your house
• Side street access – drop your fence
• Back lane, parkland, golf course – gain permission

 

The smallest bobcat can fit through a doorway measuring 900mm wide.

A mini excavator is 1800 mm high.

 

2. Placement will be governed by ‘Building Regulations’ and ‘Town Planning’.

1. Easements

You cannot install over an easement such as storm water drainage as they are permanent and run with the land. There is an allowable distance from an easement. This distance may vary depending on the depth of the easement excavation; however allow at least 400mm until requirements are known.

To find out if any easements exist on your property, obtain a Certificate of Title from Landata.

There are some instances where easements are not registered on the Certificate of Title so instead, you can contact your Power and Water boards or Dial Before You Dig.

 

2. Buildings & the Angle of Repose

The angle of repose is the maximum slope or angle at which soil remains stable without falling or sliding. Each individual pool has its own angle of repose.

 

i. Excavation is not allowed within the angle of repose if it will affect the support of an existing building (house, garage, shed). As a guide only, you could calculate the distance required from a building as the depth of the spa/pool. In some situations the excavation can be less than the angle of repose; however this generally involves underpinning or some other form of foundation works to protect buildings from being undermined.

ii. Soil conditions will dictate the excavation location. Filled and slopping land may need retaining walls to be built.

 

3. Safety Barriers / Pool Fencing

Swimming pools and spas with a depth of more than 30cm (including inflatable or relocatable pools and spas) must have safety barriers that meet the Australian Standard. All pools and spas built since 2010 require a four-sided safety barrier or fence, with no direct access from the house to the pool or spa surround.

Details can be found on the Victorian Building Authority website.

i. Where a boundary fence acts as a safety barrier to the spa / pool, it should not be less than 1800 mm.

ii. Permit restrictions usually include a 900 mm drop exclusion zone from a boundary fencing as long as the fence has a height of 1800 mm. Exemptions may apply in some circumstances, if a taller fence or barrier is installed.

iii. All doors and sliding doors are not permitted to open directly into the pool enclosure and windows are to protected accordance with AS1926-2012.

*Regulations can change at any time refer to the’ Victoria Building Authority’ for current regulations

 

4. Town Planning 

Planning permits are legal documents giving permission for a land use or development, and may be required by your local council. If a planning permit is required, it must be obtained before a building permit can be issued, however, both applications can be made at the same time.

Whether you need a planning permit for your spa/ pool installation depends on your property’s:

1. Zoning – All properties have zone regulations.

2.Overlays – Some properties have overlay regulations**.

**If your property has particular characteristics, such as waterways, heritage character, and locally significant vegetation or other constraints or features, overlays will apply to the property.

To understand what this means if you are proposing installing a pool on your property, it is recommended you contact your local council’s Town Planning Office or Landata.

 

Examples of Town Planning Regulations:

1. Residential Zone – Minimum street setbacks may apply to the installation of a spa /pool into the front yard

2. Building Envelope Overlay – A building envelope specifies the outline of where buildings / pools/ spas can be located and can also determine the setbacks to the property boundaries and the maximum area of a building footprint

3. The Heritage Overlay- This overlay determines the assessment of suitable development that can take place on or adjoining these sites to ensure the cultural heritage or Indigenous cultural values of a place or area are not compromised.

What's involved in installing an in ground spa?

All inground spas require

  • Excavation
  • Electrical Connection
  • Gas Connection (when applicable)

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Does an in ground spa require a fence?

Pool & Spa barriers are required by legislation for any swimming or spa in excess of 300 mm in depth and must be maintained for the life of the pool or spa.

A safety barrier can be made of any material that can withstand likely conditions such as weather, pool chemicals, insects, salt water spray, impacts etc. They must have an effective perpendicular min height of 1.2 m.

A lockable hardcover does not meet these legislation rules and therefore cannot be used as a  legal barrier.

The main aim of a spa or pool barrier is to restrict access by unsupervised children, especially those less than 5 years of age, to ensure this there is an Australian Standard (A.S 1926.1-2012) which forms part of the legislation.

Boundary Fences – Existing boundary fences can be used as a barrier to a solid finished surface and have no climbable elements within 900mm measured from the top of the inside of the fence.

Gates – Gates must open outward (away from the pool or spa area) and must return to closed position and engage the latch automatically from any position. They cannot be re-opened without using the manual release mechanism.

Walls – external walls of a building such as a brick wall can be used as a pool and spa barriers as long as there are no door openings or windows.

Doors – doors are prohibited from opening into a spa area.

Windows – windows are only acceptable when they are totally closed (fixed) and only can be removed using a tool, or fixed to only open a maximum of 100mm.

Please note this is only a general summary of A.S 1926.1 and is current as of August 2016. Please contact us for further information of see the Victoria Building Authority for more details.

 

Portable/Freestanding

What makes a quality portable spa?

History of Spas

Ancient spas (no jets) were known to exist as early as 636—546 B.C

 

The first modern day spa was created in 1956 by the Jacuzzi brothers in America with the invention of a Hydrotherapy jet.

 

The brothers incorporated several hydrotherapy jets into the shell of a bathtub, added a water pump and the first spa was released in 1968.

 

Today there are many USA spa manufacturers including Artesian Spas. American spas are renowned for their shell quality and superior hydraulics.

 

Below is a video showing how our quality portable offerings are made in Artesian Spas® world class facility.

 

What's involved in installing a portable spa?

  • Support Base
  • Electrical Connection
  • Gas Connection (when applicable)

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Does a portable spa require a fence?

Pool & Spa barriers are required by legislation for any swimming or spa in excess of 300 mm in depth and must be maintained for the life of the pool or spa.

A safety barrier can be made of any material that can withstand likely conditions such as weather, pool chemicals, insects, salt water spray, impacts etc. They must have an effective perpendicular min height of 1.2 m.

A lockable hardcover does not meet these legislation rules and therefore cannot be used as a  legal barrier.

The main aim of a spa or pool barrier is to restrict access by unsupervised children, especially those less than 5 years of age, to ensure this there is an Australian Standard (A.S 1926.1-2012) which forms part of the legislation.

 

Boundary Fences – Existing boundary fences can be used as a barrier to a solid finished surface and have no climbable elements within 900mm measured from the top of the inside of the fence.

 

Gates – Gates must open outward (away from the pool or spa area) and must return to closed position and engage the latch automatically from any position. They cannot be re-opened without using the manual release mechanism.

 

Walls – external walls of a building such as a brick wall can be used as a pool and spa barriers as long as there are no door openings or windows.

 

Doors – doors are prohibited from opening into a spa area.

 

Windows – windows are only acceptable when they are totally closed (fixed) and only can be removed using a tool, or fixed to only open a maximum of 100mm.

 

Please note this is only a general summary of A.S 1926.1 and is current as of August 2016. Please contact us for further information of see the Victoria Building Authority for more details.